Terms and Conditions

The Massage Company™ – Terms and Conditions (we try to keep it simple)


  • Massages are banked and never expire (if you cancel, all massages must be used within 1 month)
  • Flexible memberships are month to month and can be cancelled anytime with 1 months’ notice
  • All 12-month memberships have a commitment to 12 direct debit payments
  • Members may end a 12-month agreement by paying the difference between a Flexible Membership and a Full
  • Membership for the number of months they have been a member (e.g. £49.95 to £59.95 is £10 per month)
  • Members may gift or transfer massages to friends, family, and colleagues (max 2 per calendar year to any single person)
  • Members benefit from a discount on additional treatments in any calendar month
  • Members may split a 50min massage into 2 x 25min sessions
  • Members receive preferred pricing on upgrades
  • Memberships cannot be frozen (if cancelling and re-joining later, all outstanding services must be used by the end of the month after your final membership payment)
  • All memberships are not transferrable, but massages can be gifted as above
  • All 12-month memberships auto-renew on a month to month basis after the initial term, with a month’s notice to cancel
  • All memberships can be cancelled within one month of date of joining, for any reason


  • Refer a friend and both of you get a free 25min massage credit
  • You may take your massages at any of our locations nationwide; however, prices offered may vary and you will be subject to the prices charged at the centre where you receive your massage. Please check our website for any variation in pricing between different centres, and to make your booking online

General Terms and Conditions

  • The Massage Company is not responsible for lost articles or items, and reserves the right to refuse or discontinue our massages for any reason
  • We reserve the right to change guidelines, terms, conditions, opening hours or pricing at any time by providing reasonable notice of such a change
  • You may cancel or reschedule appointments with no charge any time before the close of business on the day before. Same day cancellations or appointment changes will be charged 50% of the scheduled service, and 100% if you cancel inside 1 hour of the appointment or do not show up
  • You must be over 16 (Under 18 will have parental supervision & written consent)

It’s convenient, affordable, consistently high-quality and part of a better and balanced life – that’s your membership at The Massage Company™!